OmniRim > OmniCare Support

OmniCare Customer Support Portal

Welcome to our newly redesigned OmniCare Customer Support Portal. If you have previously bookmarked or created shortcuts to the OmniCare Customer Support Portal, you will need to update those bookmarks to point to this page. If you encounter any problems or concerns, or if you have any suggestions on how we can improve our Support offerings, please let us know.

NOTE: To log new cases or to view existing case history - please click on the "Create & View Cases" option at the top of this page.

Richard Robinson
Manager, Customer Support
Email: richardr@omnirim.com | Phone: +1.604-685-4111 | Fax: +1.604-685-9370

Important Holiday Support Information
Canada Day - July 1st - open 7:30am to 3:30pm Pacific
Independence Day - July 4th - open 6:30am to 5pm Pacific

Need Access to "Create & View Cases"?

NEW: If you need a new login or you need your old login re-activated, please have your Primary/Senior OmniRIM Account Contact send us an email to support@omnirim.com with the following information for each new OmniCare Portal user:

Email Address
First & Last Name
Phone Number
Company
Address, City, Province/State & Country
"Super User" Status (yes/no)

^{(A Super User can view & edit Support Cases created by anyone within your organization)}
We are only able to create new OmniCare Portal Accounts with authorization from your Primary/Senior OmniRIM Account Contact.

^{There are 3 ways to log a support case with OmniCare Support.}

^{1)Send an email to us at support@omnirim.com

2)In our OmniCare portal, click on the Create & View Cases option.

or

3)For urgent or high priority issues, call us at 1-866-OmniRIM (666-4746)

Our hours of operation are Monday thru Friday from 6:30am to 5pm Pacific Time}