OmniRim > OmniCare Support > FAQ's

OmniRIM Upgrades

All OmniRIM upgrades are included with your current, active OmniRIM Maintenance and Service Agreement.  There are no extra charges or fees to gain access to these upgrade packages. 

All OmniRIM upgrades (Hot Fixes, Service Packs and Major Releases) are designed to be as straightforward and as self-guided as possible. OmniCare support is available to answer any questions that you may have during the upgrade process. In certain situations, you may require additional assistance if your particular installation contains significant customizations and/or if you are upgrading from an older version of OmniRIM - please let us know and we can work together with you to find out what would be involved.  Upgrades to your unique application and report customizations are not included in OmniRIM's standard Maintenance and Support Agreement, and may require additional charges.

OmniCare is also available on a billable consulting basis if you would like us to perform the upgrade for you, or if you would like us to do a "Health Check" on your environment prior to the upgrade.

Please contact OmniCare Customer Support for further information. 

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