Solutions - Services
At OmniRIM Solutions we believe that providing quality support is integral to a quality product. Our Customer Support is part of your Annual Maintenance Agreement.
Technical Support
Technical Support is available Monday thru Friday, between 6:30 a.m. and 5:00 p.m. PST, excluding January 1 and December 25. You have unlimited access to our Support Specialists, through OmniCARE (our customer support portal), email or toll-free support line (U.S. and Canada only). Our Support team answers questions regarding OmniRIM functionality and is there to trouble shoot if the software doesn’t perform as you expect it to, using online tools such as WebEx.
The OmniCARE Support Portal is available to you 24x7 and provides state of the art tools for registering support issues and receiving feedback on the progress of open tickets. The portal’s Knowledgebase allows you to locate past solutions to service requests, frequently asked questions, documentation and product briefs.
Product Updates
As part of your Maintenance Agreement, you may upgrade your current software with new versions that provide additional features and enhancements to the software. |
