Welcome to our new Quarterly OmniCare Support Newsletter!

This newsletter is being sent to you as the contact information that we have on file tells us that you are directly involved in the day-to-day use and/or management of the OmniRIM application. If you want to continue to receive this newsletter and utilize all of the OmniCare Customer Support Portal features, we would like to ask you to fill out this quick survey.

To Unsubscribe, please click here.

What's New in

OmniCare Customer Support

Richard Robinson - Manager, Customer Support We have made some dramatic changes and improvements to the OmniCare Customer Support program since I joined the OmniRIM team in April of this year. My goal has been to provide our Customers with a better overall support experience through better communication and easier access to the tools and information that you need. We will be consistently sending you these quarterly newsletters to keep you better informed of all of the improvements we have planned for the future!

I invite you to check out our new & improved OmniCare Customer Support Portal. In the past 6 months, we have:

1) Implemented Salesforce as our new Customer Relationship Management and Case-Tracking tool. This has given us the ability to better track each & every customer's "OmniRIM Experience" and ensure that we provide you with the Support that your organization needs.

2) Created a brand-new Downloads section that gives you quicker and easier access to Hotfixes, Service Packs, Major Releases, Documentation, Utilities and other tools that you need to keep your OmniRIM installations running smoothly.

3) Created a brand-new Knowledgebase section that we are populating with product-related answers to the most common issues that the OmniCare Support team deals with on a regular basis. Help us by sending suggestions of new and helpful KB articles to support@omnirim.com . (And yes, we will be adding a search tool soon!)

4) Created an FAQ section that contains general information on how to get the most of your OmniCare Customer Support experience. We are adding new content all the time!

5) Added a new Training section that provides our customers with a wide variety of opportunities to brush up on your Records Management skills.

6) We have also been hiring new OmniCare Support staff, improving our internal training & development processes, and more closely evaluating our response and turnaround times for support cases. These are just some of the initiatives that we have been working on, and we will be keeping you informed of more exciting changes in future newsletters.

I am very pleased and enthusiastic to be working on the behalf of our customers in supporting your OmniRIM implementations. Your suggestions and feedback are very much appreciated, as we have a great desire to continue to improve upon your overall support experience.

Richard Robinson
Manager, Customer Support
Email: richardr@omnirim.com | Phone: +1.604-685-4111

A Message from the President

Ian Gordon, President OmniRIM As OmniRIM enters its second decade of providing our customers with the #1 industry-leading physical records management and retention policy management software, I wanted to take this opportunity to thank all of you for helping OmniRIM achieve this tremendous milestone. We have made a very conscious effort over the years to bring together and hire a team of bright and motivated individuals that thrive on challenges and take great pride in providing quality results. The outstanding recognition that we have received from our customers and from the industry has been astounding, and it gives us all a great vision for where our future might take us as a company. We commit to you, our cherished customers, that we will continue to put every effort into providing you with the best software, solutions, service and support available in the industry.

Ian Gordon
President, OmniRIM Solutions
Email: iang@omnirim.com | Phone: +1.604-685-4111

Photo of man with computer at edge of water

ARMA International

OmniRIM will be exhibiting during ARMA International in Vegas, located in booth 533 in the Expo Hall. If you are attending ARMA this year, make sure to stop by our booth and join us during our Industry Specific Session. Details below!

Join us on Wednesday, Oct 22nd at 10:00am in the Industry Specific Session Area located in the Expo Hall as OmniRIM and Gimmal Group present:

Federated Retention Policy, Enterprise Problem, Practical Solution

This thought provoking session will discuss the problems global companies face in developing and deploying retention policies and legal hold orders across disparate jurisdictions and a growing list of technologies. Your speakers think it’s unrealistic to expect companies to abandon the significant investments they have made in legacy ECM solutions and line of business systems, but the pressures to prove consistent retention and destruction practices are mounting. There is a practical solution and we invite you to join us to see how in action!

Presented by:
Art Bellis, Vice President of Sales and Compliance, OmniRIM Solutions
Susan Cisco, Director, Enterprise Content Management Services, Gimmal Group

OmniCare Services

You know that OmniCare Customer Support is here to assist you and your organization in managing and maintaining your OmniRIM installation. Did you know that we also provide a wide variety of optional OmniCare Services that will enhance your organizations ability to get the most from your OmniRIM installation? Furthermore, we are constantly working on improving and increasing our wide variety of leading edge Training Programs that you can take advantage of. These training programs are ideal for getting new staff up-to-speed as well as refresher courses for veteran OmniRIM users.

Product Upgrades

We have made it easier for our customers to manage their own upgrades and maintenance of their OmniRIM application. Customers wanting to do their own upgrades can find all of our Hotfixes, Service Packs and Major Release packages in our OmniCare Downloads section. For more information on how to guarantee a successful upgrade process, please check out this Upgrade FAQ.