|
Back to Press Release Listing
FOR IMMEDIATE RELEASE - March 13, 2003
Vancouver/Seattle - Confirming its pledge to deliver consistent
and exceptional customer service and technical support, OmniRIM
Solutions today unveiled OmniCARE. The objective of this program
is to extend our existing e-mail and phone support by providing
the most comprehensive and highest quality remote technical support
Portal in the industry. The new OmniCARE Portal provides customers
with 24/7 access to state of the art web based tools for registering
support issues and receiving feedback on the progress of their case.
Features of the Portal include:
- Customer Case Tracking - this feature allows clients
to create a new case record for each customer support request
and track it from creation to resolution
- Case Routing and Assignment - tickets will be assigned
a Customer Support Representative based on defined rules
- Service Ticket Escalations - Escalation of service tickets
based on established priority settings
- Knowledgebase - The Knowledgebase allows customers to
locate knowledge base items such as past solutions to service
requests, frequently asked questions, documentation and product
briefs.
The OmniCARE Portal allows OmniRIM Solutions staff to provide timely
assistance to our global client base. "Using this new OmniCARE
Portal, clients now have another method of interacting with the
OmniCARE Support Group, giving clients across the world efficient
customer service," said Art Bellis, Director of Sales. "By
automating the customer support process we can ensure real-time
access to customer information and faster response times. We can
also measure and monitor our service levels to insure complete customer
satisfaction." The projected launch date for the OmniCARE Portal
is mid April 2003.
About OmniRIM Solutions Inc.
OmniRIM Solutions Inc., is the leading developer of versatile,
software-based records management solutions. The company supplies
state-of-the-art web-based records management which includes file
and box tracking, retrieval, classification and retention management
to a diverse client base-ranging from small and medium-sized organizations,
to some of North America's most progressive Fortune 500 companies
and government agencies.
For more information, please contact:
Art Bellis
Director of Sales
OmniRIM Solutions Inc.
Offices in:
Vancouver, BC Canada
Seattle, WA USA
Tel: 604 685 4111
Fax: 604 685 9370
Toll Free: 1 866 666 4746
Email: artb@omnirim.com
Website: www.omnirim.com
|
